The Technology

The ConnectUsX product line is built around WebRTC (Web Real Time Communications) at the core.  It is very flexible and allows us to do almost anything.  It is easy for us to integrate with other applications to push/pull outside data.  It is also highly secure which is useful to us as we do a lot of work in the financial services and healthcare sectors.

WebRTC is a browser based technology that allows point-to-point secure voice, video, and data connections.  The main advantage to WebRTC is the ease that a casual user can enter a voice, video or data connection.  No downloads are required.  Just click a link and enter.  This is very useful in the case of a customer, potential customer, or a patient.  All of the modern browsers support WebRTC either now or will soon.  All versions of Chrome, Firefox and Opera do now.  Safari starting with IOS 11 and Microsoft Edge to a limited degree.  Internet explorer is being phased out and does not support it natively, but it can be supported using a plugin.

Another key advantage of WebRTC is the widespread industry support.  It is the future of communication technologies. We have been working with it since 2013, before it was even very usable.  We could see that it would be the future.

Even though much of WebRTC is based on browser technology, much of our work involves embedding WebRTC inside native applications that run on all types of hardware.  Although these applications require a download, they are more robust than the browser versions.  They are designed for the permanent employee that uses ConnectUsX on a daily basis.

The features that we support:

  • Video
  • Voice
  • Messaging (Chat)
  • Presence
  • Screen Share
  • Secure File Transfer (Attended and/or Unattended)
  • Snapshot
  • Full Screen
  • Co-Browse
  • Mic/Speaker/Camera Mute
  • Group calls/chat
  • Statistics
  • Change camera/audio
  • Refresh
  • Rejoin
  • Multi-instances per user with sync
  • Moving the call between instances
  • Recording manual/automatic
  • CDR—Call Detail Recording
  • Self-Test
  • Add Users
  • Filter users
  • Call forwarding to Users/Departments/outside Telephones
  • Away Status
  • Do Not Disturb
  • Personalization (Add picture profile)
  • Integrated Help Screens
  • Notifications
  • Integrations with legacy telephony

Below is a picture of a desktop native application client.

ConnectUsPro Desktop Dashboard

Native Client Dashboard